Guest Services Representative
4 days ago
We are seeking a highly skilled Guest Services Representative to join our team at Collegiate Hotel Group. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Provide warm and authentic greetings to guests upon arrival
- Review arrival lists daily and prepare welcome amenities
- Escort VIPs to their rooms and check them in prior to arrival
- Answer phone calls within three rings and respond to guest inquiries
- Count and reconcile cash at the beginning and end of each shift
- Ensure cash handling procedures are followed and report any discrepancies to management
- Maintain a clean and organized front desk area
- Assist with lobby activation as needed
- Handle guest PPI data with care and follow proper procedures
- Communicate key points of the Graduate Arrival experience to guests
- Follow up on guest requests and resolve any complaints in a professional manner
- Participate in the Front Desk upsell program
- Retrieve necessary identification documents and payment from guests upon arrival
- Prior customer service experience
- High school diploma or equivalent
- Daily pay
- Free telemedicine and virtual mental health care access
- Multiple health insurance and life insurance options
- 401k plan with company match
- Paid time off for eligible team members
- Holiday pay and paid holidays
- Pet insurance
- Employee Assistance Program
- Discounted hotel rooms
- Savings Marketplace discounts
Collegiate Hotel Group is an Equal Opportunity Employer. The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. Specific compensation and benefit details will be discussed during the interview process.
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Guest Services Representative
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