Guest Services Representative

4 days ago


Oxford, Mississippi, United States Schulte Companies Full time
Job Title: Guest Services Representative

We are seeking a highly skilled Guest Services Representative to join our team at Collegiate Hotel Group. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide warm and authentic greetings to guests upon arrival
  • Review arrival lists daily and prepare welcome amenities
  • Escort VIPs to their rooms and check them in prior to arrival
  • Answer phone calls within three rings and respond to guest inquiries
  • Count and reconcile cash at the beginning and end of each shift
  • Ensure cash handling procedures are followed and report any discrepancies to management
  • Maintain a clean and organized front desk area
  • Assist with lobby activation as needed
  • Handle guest PPI data with care and follow proper procedures
  • Communicate key points of the Graduate Arrival experience to guests
  • Follow up on guest requests and resolve any complaints in a professional manner
  • Participate in the Front Desk upsell program
  • Retrieve necessary identification documents and payment from guests upon arrival
Requirements:
  • Prior customer service experience
  • High school diploma or equivalent
Benefits:
  • Daily pay
  • Free telemedicine and virtual mental health care access
  • Multiple health insurance and life insurance options
  • 401k plan with company match
  • Paid time off for eligible team members
  • Holiday pay and paid holidays
  • Pet insurance
  • Employee Assistance Program
  • Discounted hotel rooms
  • Savings Marketplace discounts

Collegiate Hotel Group is an Equal Opportunity Employer. The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. Specific compensation and benefit details will be discussed during the interview process.



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