Guest Service Ambassador

6 days ago


Oxford, Mississippi, United States Schulte Companies Full time
Job Title: Guest Service Representative

We are seeking a highly skilled Guest Service Representative to join our team at Graduate Oxford. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide warm and authentic greetings to guests upon arrival, recognizing their individual needs and preferences.
  • Review arrival lists daily and assist in preparing, assembling, and delivering welcome amenities to our guests.
  • Escort VIPs to their rooms and check them in prior to arrival, ensuring a seamless and personalized experience.
  • Answer phone calls within three rings, responding to guest inquiries and resolving any issues promptly and efficiently.
  • Count and reconcile cash drops at the beginning and end of each shift, adhering to proper cash handling procedures.
  • Maintain the front desk area in a clean and organized manner, ensuring a welcoming atmosphere for our guests.
  • Assist with lobby activation as needed, contributing to the overall ambiance and guest experience.
  • Utilize proper procedures when handling guest PPI data, ensuring confidentiality and security.
  • Communicate key points to guests regarding our Graduate Arrival experience, exceeding their expectations and building loyalty.
  • Follow through on guest requests, taking ownership of their satisfaction and resolving any issues promptly.
  • Resolve guest complaints in a professional and efficient manner, providing solutions and alternatives when necessary.
  • Participate in our Front Desk upsell program, identifying opportunities to enhance the guest experience and increase revenue.
  • Retrieve necessary identification documents and form of payment upon guest arrival, ensuring a smooth and efficient check-in process.
Requirements:
  • Prior customer service experience, with a strong track record of providing exceptional service.
  • High school diploma or equivalent, with a focus on customer service and communication skills.
Benefits:
  • Work today, get paid today, with Daily Pay
  • Free telemedicine and virtual mental health care access for all team members, starting day one
  • Multiple health insurance and life insurance options, ensuring comprehensive coverage for you and your loved ones.
  • 401k plan with company match, helping you build a secure financial future.
  • Paid time off for eligible team members, allowing you to recharge and relax.
  • Holiday pay and paid holidays, ensuring you have time to celebrate with your loved ones.
  • Pet insurance, because we know your furry friends are part of the family.
  • Employee Assistance Program, providing support and resources for you and your loved ones.
  • Discounted hotel rooms, because we want you to experience the best of our hospitality.
  • Savings Marketplace discounts on event tickets, electronics, gym memberships, and more


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