Guest Service Ambassador
6 days ago
We are seeking a highly skilled Guest Service Representative to join our team at Graduate Oxford. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Provide warm and authentic greetings to guests upon arrival, recognizing their individual needs and preferences.
- Review arrival lists daily and assist in preparing, assembling, and delivering welcome amenities to our guests.
- Escort VIPs to their rooms and check them in prior to arrival, ensuring a seamless and personalized experience.
- Answer phone calls within three rings, responding to guest inquiries and resolving any issues promptly and efficiently.
- Count and reconcile cash drops at the beginning and end of each shift, adhering to proper cash handling procedures.
- Maintain the front desk area in a clean and organized manner, ensuring a welcoming atmosphere for our guests.
- Assist with lobby activation as needed, contributing to the overall ambiance and guest experience.
- Utilize proper procedures when handling guest PPI data, ensuring confidentiality and security.
- Communicate key points to guests regarding our Graduate Arrival experience, exceeding their expectations and building loyalty.
- Follow through on guest requests, taking ownership of their satisfaction and resolving any issues promptly.
- Resolve guest complaints in a professional and efficient manner, providing solutions and alternatives when necessary.
- Participate in our Front Desk upsell program, identifying opportunities to enhance the guest experience and increase revenue.
- Retrieve necessary identification documents and form of payment upon guest arrival, ensuring a smooth and efficient check-in process.
- Prior customer service experience, with a strong track record of providing exceptional service.
- High school diploma or equivalent, with a focus on customer service and communication skills.
- Work today, get paid today, with Daily Pay
- Free telemedicine and virtual mental health care access for all team members, starting day one
- Multiple health insurance and life insurance options, ensuring comprehensive coverage for you and your loved ones.
- 401k plan with company match, helping you build a secure financial future.
- Paid time off for eligible team members, allowing you to recharge and relax.
- Holiday pay and paid holidays, ensuring you have time to celebrate with your loved ones.
- Pet insurance, because we know your furry friends are part of the family.
- Employee Assistance Program, providing support and resources for you and your loved ones.
- Discounted hotel rooms, because we want you to experience the best of our hospitality.
- Savings Marketplace discounts on event tickets, electronics, gym memberships, and more
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Guest Services Representative
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Oxford, Mississippi, United States MCR Hotels Full time{"title": "Housekeeper", "description": "Job SummaryWe are seeking a highly motivated and detail-oriented Housekeeper to join our team at MCR Hotels. As a Housekeeper, you will be responsible for ensuring the cleanliness and maintenance of our guest rooms and public areas.Key ResponsibilitiesFollow company and brand procedures in the cleaning and preparation...
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