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Phlebotomist II Site Lead
2 months ago
Quest Diagnostics is seeking a skilled Phlebotomist II Site Lead to join our team. As a Site Lead, you will be responsible for directing daily activities at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) location. This role requires strong leadership skills, excellent communication abilities, and a commitment to providing exceptional patient care.
Key Responsibilities- Collect specimens according to established procedures, including drug screens, biometric screening, and insurance exams.
- Administer oral solutions according to established training.
- Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
- Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
- Data entry and processing specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test order.
- Perform departmental-related clerical duties when assigned, such as data entry, inventory, stock supplies, and answering phones when needed.
- Read, understand, and comply with departmental policies, protocols, and procedures.
- Perform verification of patient demographic info/initials, including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
- Assist with compilation and submission of monthly statistics and data.
- Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
- Complete training courses and keep up-to-date with the latest phlebotomy techniques.
- Travel to Territory Manager meeting if held off-site or off normal shift.
- Participate on special projects and teams.
- Stay up to date on company communications and assist with the distribution of technical information to the work group.
- Perform Point of Care (POC) testing at those sites where needed and complete training/competency evaluations per Standing Operating Procedure (SOP).
- With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.
- Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.
- Assist with the preparation of schedules for the assigned workgroup or PSC's.
- Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.
- Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves, and face shield when required.
- Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
- Ensure facilities are neat, clean, and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
- Three years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
- Keyboard/data entry experience.
- Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
- Must have reliable transportation, valid driver's license, and clean driving record, if applicable.
- Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.
- Minimum 2 years in a Patient Service Center environment preferred.
- Customer service in a retail or service environment preferred.
