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Customer Service Team Leader

2 months ago

Moline, Illinois, United States Crimson Solutions Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Crimson Solutions. As a key member of our team, you will be responsible for guiding and developing assigned employees, monitoring their performance, and providing coaching to ensure they meet their goals.

Key Responsibilities
  • Guidance and development of assigned employees
  • Monitoring and coaching to ensure employees meet their goals
  • Leading a team of customer service representatives
  • Ensuring excellent customer service standards are met
  • Collaborating with other teams to achieve business objectives
Requirements
  • Good German language skills (C1 level) in speaking and writing
  • Teamwork, negotiation skills, assertiveness, and enthusiasm
  • Completed commercial training
  • Several years of experience in leading employees
  • In-depth expertise in customer contact management
  • Solution-oriented approach
What We Offer
  • Full-time, permanent employment
  • Project hours from Monday to Friday between 7:00am - 8:00pm with flexible working hours
  • Fixed salary (2,630.00 € gross) plus additional performance bonuses
  • Possible financial support for your home energy costs (up to 60 € gross) after successful training
  • Subsidy for a 49 € ticket
  • Free sports activities in our company-owned sports hall
  • Partnership with FitX fitness center
  • Company pension plan and group accident insurance