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Medical Records Retrieval Coordinator
2 months ago
The Healthcare Documentation Specialist is responsible for obtaining medical records through a high volume of outbound communications with healthcare facilities and by electronically accessing various medical institutions' EMR systems. This role operates on a full-time schedule from Monday to Friday, 8 AM to 4 PM, without weekend or holiday commitments.
Key Responsibilities:
- Demonstrates excellent telephone communication skills while making a specified number of outbound calls daily for the purpose of retrieving documents and test results. Handles incoming and outgoing calls in a professional and courteous manner.
- Employs computer proficiency to ensure secure, HIPAA-compliant access to multiple EMR systems for the retrieval of documents.
- Monitors and tracks clinical documentation efficiently; engages with specialist notes and diagnostic tests, including communication with specialist offices.
- Reports and follows up on pending clinical documentation.
- Adheres to the established EMR standards, practices, and policies within the CMR Department.
- Provides support to the CMR department during compliance audits.
- Performs additional duties as necessary.
Job Requirements:
- High School diploma or equivalent.
- Proficient computer skills, with a preference for experience in Microsoft Office and electronic health records (EHR).
- Strong organizational and clerical skills, with a keen attention to detail.
- Excellent written and verbal communication abilities, along with superior phone etiquette.
- Demonstrated customer service skills.
- Knowledgeable about HIPAA regulations.
- Ability to work independently with minimal oversight.
- Familiarity with medical terminology is preferred.
- Experience with electronic medical records is advantageous.
- Previous experience in a clinical environment is preferred.
- Covid vaccination is required.
Equal Employment Opportunity Statement:
Element Care is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Element Care is dedicated to fostering diversity and promoting an inclusive workplace.
