Pre-Arrival Scheduling Specialist
2 days ago
We are seeking a highly organized and detail-oriented Pre-Arrival Scheduling Specialist to join our team at UNC Health Care. As a key member of our patient access team, you will be responsible for scheduling appointments, verifying patient information, and ensuring a seamless experience for our patients and physician offices.
Key Responsibilities- Schedule appointments using a standardized workflow within designated templates in EPIC.
- Verify patient coverage and insurance information to ensure accurate scheduling.
- Initiate the scheduling process for referrals and paper orders by transcribing orders in Epic.
- Update referral status and auth/cert status in EPIC.
- Acknowledge and respond to requests for rescheduling and canceling scheduled appointments.
- Escalate matters that require attention to Pre-Arrival Team Lead/Manager.
- Notify various departments with updates regarding scheduling patients for add-ons.
- Review and sign the Patient Access Work Standards approved by Human Resources.
- Review the Patient Access Weekly Huddle Minutes to ensure updates/changes are communicated for work processes, EPIC changes, Department Meetings, Training Classes, etc.
- Abide by the Wayne UNC - Referral Management & Financial Clearance Collections Policies.
- Use professional customer service in all patient/teammate and customer interactions.
- Discuss procedure/test protocols with patients, customers/physician offices at/during the scheduling process.
- Review and complete WQ's in EPIC within designated timelines for scheduling appointments.
- High School graduate or equivalent required.
- Prior experience with Scheduling/Customer Service, dealing with the public and/or healthcare organization is strongly preferred.
- Computer literate. Office equipment use and knowledge such as fax machines, 10-key calculators, printers, copiers, etc.
- Demonstrated analytical, customer service, and interpersonal skills.
- Strong organizational skills & good attention to detail.
- Must have knowledge of Medicare/Medicaid and Commercial Insurance payers.
- Ability to prioritize and multi-task.
- Ability to read, write and communicate effectively in English.
- Proficient with MS Office and Epic with the ability to learn new software rapidly. Previous Electronic Health Record EPIC preferred experience.
- Ability to work with deadlines and within timelines.
- Telephone etiquette.
- Must have effective oral and written English communication skills to communicate in a clear and concise manner with patients, physicians, public, teammates and administration.
- Will always portray a professional public image.
- Ability to schedule appointments within designated deadlines.
- Ability to build strong relationships with physicians & physician offices personnel to complete the scheduling process.
This is a full-time position with a standard 40-hour workweek. The work schedule is evening shifts. The location of the job is at WAYNE MED.
UNC Health Care is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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