Restaurant Operations Manager

3 weeks ago


Bristol, Pennsylvania, United States Taco Bell Full time
Job Details

Job Location:
Bristol - Bristol, PA

Position Type:
Associate Restaurant Manager

Salary Range:
Undisclosed

Description

Job Summary:
The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant.

Focal Points:
  • Driving excellence in customer service
  • Maintaining company standards in product and facility specifications
  • Supervising food handling procedures and operational processes
  • Exercising basic, shift-to-shift financial control to meet the restaurant profit margin targets

Responsibilities:
  • Assumes full responsibility for specific financial controls, crew training assignments, and the screening of prospective employees under the direction of the RGM
  • Directly performs hands-on operational duties and on an ongoing basis trains employees, responds to customer service needs, and role models appropriate skills and behaviors in the restaurant
  • Trains and mentors subordinates on financial analyses and profitability tips for the restaurant
  • Develops and monitors staffing plans and directs crew sourcing activities
  • Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all company, state, and federal workplace regulations

Success Measures:
  • Achievement of restaurant annual operating plan
  • Margin improvement over previous year sales growth
  • Weekly/Period restaurant performance in sales, labor, and COGS
  • PRC results and DISSAT scores
  • Learning Zone certification levels, crew turnover, and staffing levels

Qualifications:
  • High school diploma or GED
  • Supervisory experience in either a food service or retail environment
  • Demonstrated ability to maintain financial controls and coach and train hourly employees
  • Proven ability to drive customer satisfaction, financial performance, and employee satisfaction

Disclaimer:
The list of requirements, duties, and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change.

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