Restaurant Operations Manager
4 weeks ago
Job Title: Restaurant General Manager
Job Location: Bristol, PA
Position Type: Restaurant General Manager
Description:
The Restaurant General Manager provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. This role is responsible for driving excellence in customer service, maintaining company standards in product and facility specifications, supervising food handling procedures and operational processes, exercising financial control to meet the restaurant profit margin targets, and selecting, training, developing and motivating employees.
Focal Points:
- Driving customer satisfaction and product quality
- Maintaining company standards in product and facility specifications
- Supervising food handling procedures and operational processes
- Exercising financial control to meet the restaurant profit margin targets
- Selecting, training, developing and motivating employees
Key Responsibilities:
- Maintaining fast, accurate service and positive guest relations
- Ensuring products are consistent with company quality standards
- Tracking, analyzing and resolving sources of customer complaints
- Ensuring that food safety standards are met
Financial Responsibilities:
- Developing and driving restaurant annual operating plan
- Analyzing sales, labor, inventory and controllables on a continual basis and taking corrective action to meet or achieve margin and sales growth targets
- Training and mentoring subordinates on financial analyses and profitability tips for the restaurant
- Developing store CAPEX requests and being the principle interface with all vendors
Operations Responsibilities:
- Ensuring that facilities and equipment are maintained to Company standards
- Monitoring inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
- Establishing restaurant speed with service (SWS) targets, monitoring performance and resolving bottlenecks to achieve SWS goals
- Overseeing development and revision of weekly management and crew schedules
Human Resources Responsibilities:
- Directing all restaurant level HR activity including crew hiring decisions, Learning Zone planning and execution, performance management, compensation, employee relations issues up to and including termination
- Providing hands-on training for management staff in Learning Zone and developing all Shift Managers and Assistant General Managers to assume higher level responsibilities
- Developing and monitoring staffing plans and directing crew sourcing activities
- Managing the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations
Success Measures:
- Achievement of restaurant annual operating plan
- Margin improvement over previous year sales growth
- Weekly/Period restaurant performance in sales, labor, ICOS and controllables
- PRC results and OSAT scores
- Learning Zone certification levels, crew turnover and staffing levels
Qualifications:
- High school diploma or GED
- Supervisory experience in either a food service or retail environment
- Demonstrates ability to maintain financial controls and coach and train hourly employees
- Proven ability to drive customer satisfaction, financial performance and employee satisfaction
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