Customer Service Representative

6 days ago


Tulsa, Oklahoma, United States Rausch Coleman Homes Full time
About Rausch Coleman Homes

We are a top 40 homebuilder in the United States, dedicated to building quality affordable homes and exceeding customer expectations. Our commitment to integrity and excellence drives us to provide a positive work environment for our team members.

Job Summary

We are seeking a Customer Service Coordinator to work directly with our Customer Service Manager to identify customer questions and concerns, handle customer complaints in a patient and compassionate manner, and perform daily tasks with customer satisfaction in mind.

Key Responsibilities
  • Reports directly to the Customer Service Manager
  • Interacts as required with staff and office personnel
  • Interacts with customers daily
  • Understands and able to react to the daily challenges of scheduling customer service calls
  • Assist in developing and implementing new or revised record keeping systems and procedures
  • Responsible for accurately tracking all service work in our internal system
  • Responsible for pulling, updating, and verifying accuracy in all necessary reports
  • Additional duties as required
Requirements
  • Have a high sense of urgency and a positive attitude in demanding situations
  • Previous customer service experience
  • Previous experience in a construction company
  • Ability to navigate a computer to submit daily and weekly reports and/or status updates
  • Possess an understanding of computer software including Microsoft Excel, Word, and Outlook
  • Ability to organize, prioritize, and schedule work assignments
  • Possess time management skills
  • Ability to make administrative and procedure decisions
Physical Demands
  • Lifting up to 20 pounds occasionally and frequently moving small objects
  • Sitting for long periods of time
  • Manual use of hands and vision to use computer constantly
  • Walking or standing occasionally
Benefits
  • Medical Insurance - PPO and HDHP Options
  • HSA - with eligible HDHP
  • Dental and Vision Insurance
  • 401(k) - includes company match of up to 5%
  • Generous Paid Time Off (PTO)
  • Paid Maternity and Paternity Leave
  • Adoption Assistance and Leave
  • Tuition Assistance
  • And More


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