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West Elm Design Studio Associate

2 months ago

Princeton, New Jersey, United States Williams-Sonoma Full time
About the Role

We are seeking a highly skilled and motivated Design Studio Specialist - Home Stylist to join our team at West Elm. As a key member of our design team, you will play a critical role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Utilize design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales.
  • Perform productive in-home consultations, including accurately measuring and assessing the client's living space.
  • Create and present design plans based on client needs, style, preferences, and living space.
  • Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
  • Provide exceptional customer service, including assisting with special services such as gift wrap, gift registry, locating merchandise, and furniture orders.
  • Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.
Requirements
  • Strong communication, clienteling, and customer follow-up skills.
  • Ability to complete and coordinate complex large orders within various sales channels.
  • Experience in working with design elements preferred.
  • Proven ability to prioritize and handle multiple tasks simultaneously.
  • 1-2 years of customer service and retail sales experience, with specialty retail experience preferred.
Physical Requirements
  • Ability to be mobile on the sales floor for extended periods.
  • Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
  • Full-time associates are expected to have open availability to meet business needs.
  • Part-time associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend and two during the week.
Our Commitment to Diversity, Equity & Inclusion

We believe that a culture focused on diversity, equity, and inclusion sparks innovation, creates healthy and high-performing teams, and delivers superior customer experiences.

We strive to create a global company culture where we confidently bring our authentic selves to work every day, where individual differences are valued, explored, and appreciated.

Benefits
  • A generous discount on all Williams-Sonoma, Inc. brands.
  • A 401(k) plan and other investment opportunities.
  • A wellness program that supports physical, financial, and emotional health.
  • Paid vacations and holidays (full-time).
  • Health benefits, dental, and vision insurance, including same-sex domestic partner benefits (full-time).
Your Journey in Continued Learning
  • Individual development plans and career pathing conversations.
  • Annual performance appraisals.
  • Cross-brand and cross-functional career opportunities.
  • Online learning opportunities through brand-specific resources and WSI University.
  • Leadership development opportunities.