Customer Service Representative

1 day ago


Knoxville, Tennessee, United States Paul Humphries - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Paul Humphries - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving business growth.

Key Responsibilities
  • Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
  • Use a customer-centric approach to educate customers about insurance options and provide personalized solutions.
  • Collaborate with other agency team members to ensure seamless customer service and support.
  • Proactively identify and address customer concerns, providing timely and effective resolutions.
Requirements
  • Dedicated to delivering exceptional customer service and building strong relationships.
  • Excellent communication and interpersonal skills, with the ability to effectively relate to customers and colleagues.
  • Proactive problem-solving skills, with a focus on finding solutions that meet customer needs.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits
  • Competitive hourly pay plus commission/bonus opportunities.
  • Paid time off (vacation and personal/sick days) and health benefits.
  • Valuable career-building experience and opportunities for advancement within the agency.


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