Night Auditor

1 month ago

Austin, Texas, United States Moody Full time
Job Title: Night Auditor

We are seeking a detail-oriented Night Auditor to join our team at The Residence Inn by Marriott Austin - University Area, managed by Moody National Management LP.

Job Summary:

The Night Auditor will be responsible for auditing, balancing, and reporting on various areas of the hotel to ensure accurate and timely information. This role will also provide check-in/check-out services to the desk during night hours, as necessary.

Key Responsibilities:
  • Audit, balance, and report on all cash and credit transactions, including checks, deposits, counts, house charges, promotional materials, postings, etc.
  • Reset all registers to ensure accurate and timely information
  • Balance and close all bank ticket codes daily
  • Audit, balance, and prepare room information to provide rooms management with overall performance information
  • Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures
  • Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner
  • Carry guests' luggage
  • Deliver express check-out documents
  • Maintain complimentary food & beverage station
  • Assist with breakfast set-up as needed
  • Accurately complete and enter reservation calls in the reservation system
  • Accurately complete any logs/reports as specified by management
  • Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures
Requirements:
  • Solid working knowledge of related company and brand policies, procedures, and services
  • Excellent interpersonal, written/verbal communication, and telephone etiquette skills
  • Intermediate proficiency with Front Desk computer systems
  • Excellent command of the English language; second language proficiency desirable
  • Ability to compile mathematical facts and figures
  • Excellent time management skills and ability to multi-task and prioritize work
  • Excellent written and verbal communication skills
  • Exceptional problem-solving skills
  • Ability to maintain customer focus
  • Excellent organizational and planning skills
  • Ability to work well in a team environment
  • Ability to follow corporate standards and procedures
Experience and Education:
  • High School education or equivalent work experience
  • 1+ years of experience in a hotel environment
  • 1+ years of experience in an accounting-related position is highly desirable
  • Minimum training required per year as assigned by the company
  • Any additional training required by manager
Physical Demands:

The employee is frequently required to stand, bend, kneel, walk, and reach with hands and arms. This position requires the ability to occasionally lift products and supplies, up to 50 pounds. Ability and willingness to wear uniforms and safety shoes.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This is a full-time position. Overtime may be required occasionally. Work days and work hours may vary. This position works indoors.

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