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Service Advisor
2 months ago
We are seeking a highly skilled Service Advisor to join our team at Pape' Kenworth in San Leandro, CA. As a Service Advisor, you will play a critical role in ensuring the efficient operation of our service department, providing exceptional customer service, and driving business growth.
Key Responsibilities- Manage service department work orders, ensuring timely completion and customer satisfaction.
- Oversee shop workflow, prioritize tasks, and delegate responsibilities to team members.
- Assist customers with inquiries, resolve issues, and provide solutions.
- Collaborate with technicians, parts specialists, and other team members to ensure seamless service delivery.
- Monitor and analyze service department performance, identifying areas for improvement and implementing changes as needed.
- 2+ years of experience in a service advisor or related role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
- Basic knowledge of mechanical systems and troubleshooting techniques.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- Competitive hourly rate ($/hr) based on experience.
- Comprehensive benefits package, including medical, dental, vision, and prescription insurance.
- 401(k) and Roth 401(k) retirement plans with company match.
- Flexible spending accounts (Flex Plans) and employee assistance program.
- Short- and long-term disability insurance and life insurance.
- Online and instructor-led training opportunities.
- Tuition reimbursement for training programs.
Pape' Kenworth is a premier medium and heavy-duty truck and equipment dealer with a strong reputation for excellence. We are a family-owned, fourth-generation company with over 160 locations, 4,500 members, and 85+ years of experience. We value our employees and offer a dynamic, growth-oriented work environment with opportunities for advancement.
