Enterprise Applications Manager
1 day ago
We are seeking a highly skilled Enterprise Applications Manager to join our team at BCS Call Processing. As a key member of our Operations team, you will be responsible for managing a team of developers, vendors, and administrators who support ServiceNow and Salesforce applications.
Key Responsibilities:- Lead the design, development, and continuous improvement of solutions in ServiceNow and Salesforce for internal and external projects.
- Collaborate with key business leaders, stakeholders, and Information Technology team for the design requirements and implementation for development projects.
- Create and maintain reports and dashboards.
- Lead the support, administration, and maintenance of ServiceNow and Salesforce platform and associated applications.
- Create and maintain API and data integrations between the platforms and other services and applications.
- Develop system integrations and process automation to meet the business and client goals and objectives.
- Monitor health, usage, and overall compliance of ServiceNow and Salesforce and its applications.
- Load, manipulate, and maintain data between ServiceNow and Salesforce and other systems.
- Lead and participate in administration of ServiceNow and Salesforce to include upgrades and updates.
- Serve as ServiceNow and Salesforce technical contributor, maintains technical expertise, relevant industry standards, and best practices.
- BS degree required, preferably in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
- Minimum 7+ years of experience developing, implementing, configuring, and customizing ServiceNow in an enterprise environment.
- Experience in Custom Application Development using ServiceNow.
- Proficiency in ITIL practices and Incident Management tools within ServiceNow and CRM Sales cycle within Salesforce.
- Experience with integrations from ServiceNow and Salesforce to other applications via API connections is a plus.
- Strong business and analytical skills with the ability to recommend solutions.
- Strong problem-solving and troubleshoots skills.
- Experience being a product owner with a technical background in development.
- Motivated team player with demonstrated success in communicating complex subject matter to all levels of the organization including senior leadership.
- Experience working with ServiceNow in a Scrum/Agile environment, prioritizing features, and leveraging the tool for automation testing.
- Skilled in managing product backlogs in Agile, handling bug fixes, conducting UAT, creating flow charts and diagrams to visualize workflows.
- Experience in collaborating with technical teams and business leaders.
- Strong communicator skills.
- Skilled in requirements gathering and documentation.
BCS Call Processing is an Equal Opportunity Employer. We consider applicants for all positions without discrimination based on race, color, religion, creed, gender, national origin, sexual orientation, age, marital or veteran status, disability, or any other legally protected status.
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Enterprise Applications Manager
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Tampa, Florida, United States BCS Call Processing Full timeJob Title: Enterprise Applications ManagerWe are seeking an experienced Enterprise Applications Manager to join our team at BCS Call Processing. This role will be responsible for managing a team of developers, vendors, and administrators who support ServiceNow and Salesforce applications.Key Responsibilities:Lead the design, development, and continuous...
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Enterprise Applications Manager
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