Customer Service Ambassador
4 days ago
Location: Indianapolis, IN, US, 46203
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Airtron Austin. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.
Key Responsibilities:
- Answering phones, scheduling customers, and assisting with inquiries
- Providing customer services relating to sales, sales promotions, installations, and communications
- Taking incoming and making outbound calls, processing credit cards, offering service plans, scheduling appointments, and processing refunds
- Managing data entry, including emails, text messages, and other communicative tools to efficiently route manpower and resources
- Making outbound customer phone calls in limited situations, typically for follow-up on permits and inspections, and rescheduling services
- Ensuring good customer relations, resolving claims and complaints fairly, and adhering to consumer laws
- Following location initiatives and proactively informing and educating customers
- Making recommendations and developing improvement plans in response to customer surveys
Requirements:
- High School Diploma or GED
- 2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone
- Equivalent experience can be substituted for education
- General computer competency, including a minimum of 1-year experience with Microsoft Excel, Word, and Outlook
- Ability to communicate in English effectively, both verbally and in writing
- Valid driver's license required
- Ability to work overtime with little notice and occasional weekend hours
What We Offer:
A dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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