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Safety Ambassador

2 months ago

West Hollywood, United States SMS Holdings Full time
Safety Ambassador Job Description

Job Summary:

Safety Ambassadors will patrol the city on bike as a deterrent to unwanted behavior and activity, while providing information, assistance, and directions to downtown workers, residents, and visitors.

Key Responsibilities:

  • Serving as a Deterrent: Traverse the streets to circulate through assigned zones to deter unwanted activity through uniformed visible presence.
  • Observing and Reporting: While on patrol, be watchful for unwanted behaviors or criminal activity and report to local authorities via established communication methods.
  • Addressing Unwanted Activities: Ambassadors will firmly and courteously request compliance to persons violating low-level quality of life crimes, such as aggressive panhandling, non-aggressive panhandling, loitering, disruptive behavior, etc.
  • Hospitality and Customer Service: While on patrol, go out of the way to actively acknowledge pedestrians with a friendly greeting or identify visitors to provide directions, information, city information, or recommendations.
  • Stakeholder Relations: Ambassadors will be responsible for making a specified number of visits to district businesses to share information and make professional contacts on behalf of the customer.
  • Reporting: Must be able to develop written Incident Reports and Property Condition Reports. As well, Ambassadors must provide a daily written report to document shift activities.
  • Professionalism: Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of expected professionalism.

Benefits:

  • Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
  • Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
  • Other: 401K Retirement Savings Plan

Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.