Housekeeping Houseperson

JOB OVERVIEW: Assure cleanliness of guest floor corridors, foyers, stairwells,

and public vending areas, and assist room attendants in order to maintain

Crescent’s high standards of quality.

REPORTS TO: Executive Housekeeper

ESSENTIAL JOB FUNCTIONS:

1. Stock linen closets with amenities and supplies for room attendants; may

include taking supplies directly to room attendants.

2. Empty room attendant carts of soiled linen and trash.

3. Clean and remove spots from corridor walls and doors. Polish and clean

mirrors, room numbers on guest room doors, and elevator doors.

4. Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers.

5. Flip mattresses and move furniture as assigned by supervisor.

6. Comply with attendance rules and be available to work on a regular basis.

7. Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even

disposition. Maintain a professional appearance and manner at all times. Can

communicate well with guests. Must be willing to “pitch-in” and help co- workers with

their job duties and be a team player. Ability to lift, bend, stoop, walk, push or pull heavy

equipment, and stand for extended periods of time. Lifting may include equipment or

furniture weighing up to 100 lbs. Ability to comprehend and follow instructions from

supervisor.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is

positive interaction with Crescent staff. It is essential that you remain professional at all

times, and that you treat all guests and associates with courtesy and respect, under all

circumstances. Every Crescent associate is a guest relations ambassador, every working

minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should

always meet and strive to exceed hotel standards for work procedures, dress, grooming,

punctuality and attendance. You should be adaptable to change in your work area and in

hotel procedures with a willingness to learn new skills and/or improve existing ones, have

the ability to solve routine problems that occur on the job and ask for help whenever you

are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent.

Every Crescent associate should adhere to the hotel security policies and procedures,

particularly regarding key controls, lifting heavy objects, using chemicals, and effectively

reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are

incidental to the performance of the fundamental job duties. Furthermore, the specific

examples in each section are not intended to be all-inclusive. Rather, they represent the

typical elements and criteria considered necessary to perform the job successfully. Other

job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company,

and in no way creates an employment contract, implied or otherwise; each associate

remains, at all times, an “at will” associate

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Source: Hospitality Online