Teller

3 weeks ago


Feeding Hills, Massachusetts, United States M&T Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Teller to join our team at M&T Bank. As a Teller, you will be responsible for providing exceptional service to our customers, resolving routine customer problems, and ensuring that all transactions are processed accurately and efficiently.

Key Responsibilities
  • Provide exceptional customer service to branch customers, responding to their needs and resolving routine customer problems in a timely manner.
  • Process a variety of financial transactions, including deposits, withdrawals, and transfers, in an accurate and efficient manner.
  • Adhere to established customer service standards, providing a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
  • Actively engage in lobby management, meeting and greeting customers, and proactively inquiring and taking ownership to address the customer's immediate need.
  • Accurately balance and process customer transactions efficiently, following Bank Policy.
  • Take ownership of escalated account services issues until resolution, complete and accurately log all customer complaints in the appropriate system.
Requirements
  • High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
  • Proven verbal communication skills.
  • Proven interpersonal skills.
  • Proven ability to demonstrate exceptional customer service.
  • Well-organized.
  • Proven time management skills.
  • Proven prioritization skills.
  • Proficient with internet user-level technology.
Preferred Qualifications
  • Bilingual based on branch needs.
Physical Requirements
  • Ability to stand for long periods of time.
  • Prolonged use of hands and fingers.
  • Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
  • Ability to read fine print.
  • Ability to interact with customers in an open face-to-face work environment.

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