Banking Professional

4 weeks ago


Country Club Hills, Illinois, United States Fifth Third Full time
Lead Teller/CSR Job Description

About the Role:

We are seeking a highly skilled and customer-focused Lead Teller/CSR to join our team at Fifth Third Bank. As a Lead Teller/CSR, you will be responsible for providing exceptional customer service, building relationships with customers, and ensuring the efficient operation of the office.

Key Responsibilities:

  • Deepen relationships with customers by listening to their needs and providing solutions to address their financial goals.
  • Provide follow-up to customer questions and find solutions to address issues in a timely and responsive manner.
  • Maintain a position of trust and responsibility by keeping all customer business confidential.
  • Collaborate with the Financial Center Manager to ensure all monthly cash counts are completed and gather and report monthly FCA requests.
  • Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.
  • Assist in training newly hired Customer Service Representatives and demonstrate sound judgment in decision-making.
  • Referrals: Identify customer needs and refer customers to Bankers and business partners for a consultative conversation.

Requirements:

  • High school diploma/GED.
  • Extensive cash handling experience.
  • In-depth knowledge of retail policies and procedures.
  • Ability to interact comfortably and confidently with the public.
  • Flexibility in scheduling.

About Fifth Third Bank:

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.


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