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Store Operations Leader

2 months ago

Whittier, California, United States 7 Leaves Cafe Full time
Position Overview

Company Background:

7 Leaves Café is more than just a typical coffee establishment. We are a vibrant community committed to enhancing lives through our expertly crafted beverages and a welcoming environment. Since our inception in 2011, we have expanded into a successful chain with over 40 locations throughout the Southwestern United States.

Role Summary:

The Store Manager will oversee daily operations while fulfilling essential administrative duties. The ideal candidate should possess a genuine enthusiasm for coffee and tea, exhibit strong leadership capabilities, and ensure outstanding customer service. This role typically requires a commitment of 40 hours per week, including varied shifts (early mornings, evenings, weekends, and/or holidays).

Compensation: $25.50 per hour (Non-Exempt)

Key Responsibilities:

  • Foster a pleasant and inviting atmosphere for every customer by managing store operations, staffing, customer satisfaction, product quality, financial performance, and team development.
  • Enhance sales, boost efficiency, and apply problem-solving skills to maintain smooth store operations and improve profitability.
  • Regularly assess the store environment and key performance indicators to identify challenges and opportunities for improvement, developing action plans to address these issues.
  • Mentor and support team members for their personal and professional development, promoting a culture of accountability and a customer-first mindset.
  • Provide comprehensive training and guidance to team members to uphold the standards of 7 Leaves Café operations, including customer satisfaction, product quality, safety, and compliance.
  • Inspire and motivate a dedicated team to make a positive impact within the community.
  • Collaborate with District Managers to make informed decisions that drive business growth and expand our customer base.
  • Be flexible to work at any location within the assigned district.
  • Exhibit excellent communication, problem-solving, interpersonal, and organizational skills.
  • Demonstrate strong leadership abilities to coach and develop team members effectively.
  • Maintain a focus on team well-being and sales performance.
  • Show eagerness to learn and grow from constructive feedback.
  • Manage store operations independently in a fast-paced environment.
  • Handle multiple situations simultaneously while ensuring service levels are consistently met.
  • Provide constructive feedback and facilitate conflict resolution.
  • Develop and nurture future leaders within the organization.
  • Possess at least 1 year of experience in customer service or retail management.
  • Be capable of prolonged periods of standing, stooping, and walking.
  • Regularly lift items weighing at least 45 lbs.

Benefits:

  • Paid time off
  • Flexible scheduling
  • Team Member discounts
  • Annual bonuses for eligible Team Members
  • Medical, Dental, and Vision Insurance for eligible Team Members
  • A strong company culture
  • Opportunities for leadership development

At 7 Leaves, we emphasize both career advancement and personal growth, fostering an incredible and rapidly expanding team.

7 Leaves Cafe Corporation is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law. This organization participates in E-verify.

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