Software Support Specialist
3 weeks ago
A leading software development company, Accusoft, is seeking a skilled Software Support Specialist to join its collaborative team. As a key member of our organization, you will be responsible for providing code-level product support and expertise to clients. This role offers a unique opportunity to work with a dynamic team that values innovation and progress.
Salary and Benefits
This position comes with a competitive salary based on experience and market standards. Additionally, we offer a generous benefits package, including 401k match, PTO, fully paid medical premium option for employee-only coverage, focus on work-life balance, tuition & continuous education reimbursement program, and paid parental leave.
About the Role
In this position, you will report to the Software Support Manager and be primarily responsible for code level product support of our JavaScript web components, .NET SDKs, and RESTful APIs offered by Accusoft Corporation. Your contributions will play a crucial role in ensuring seamless client experiences and driving business growth.
Key Responsibilities
- Debugging customer integrations of Accusoft products
- Writing sample code for Accusoft products
- Interacting with Accusoft clients via chatting services and other communication channels
- Contribute to department resources, knowledge base, and codebase
- A minimum of a half day per week of involvement with product group development tasks; mentoring provided by a Sr. Software Engineer
Requirements and Qualifications
- Bachelor of Science in Computer Science/Computer Engineering degree or other technical field.
- 1-2 years of real industry experience in a software development role that involved working with external clients; or equivalent combination of education and experience.
- Minimum of 2 years' experience in JavaScript
- Minimum of 2 years' experience using the Visual Studio Environment
- Knowledge of ASP.NET and related technologies
- Demonstrated detailed problem-solving ability
- Knowledge of the Unix OS
- Proven ability to work closely with other Engineers in a team, using cybersecurity frameworks such as NIST 800-53, 800-171, and/or ISO 27001.
Preferred Skills and Abilities
- Experience in digital imaging technology
- Experience using imaging components
- Experience using RESTful web services
- Experience using Node.js
- Experience using modern browser developer tools
- Experience working with AWS/Azure/Google Cloud Platform
- Prior work experience in a similar role
- Use of a source control revision control system
- Assesses own strengths and weaknesses
- Pursues training and development opportunities
- Strives to continuously build knowledge and skills
- Shares expertise with others
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