Customer Service Representative

4 days ago


Buffalo, Minnesota, United States Mark Olson - State Farm Agent Full time
Job Summary:
As a State Farm Agent Team Member, you will be responsible for delivering exceptional customer experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of our community members.

About the Role:
We are seeking a dedicated individual to join our team as a Customer Service Representative. The ideal candidate will establish strong relationships with customers, provide prompt and accurate service, and use a customer-focused approach to educate them about insurance options.

Responsibilities:
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Requirements:
  • Dedicated to customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.

What We Offer:

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