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VP, Operations Manager

2 months ago

Andover, New Hampshire, United States Hanscom Federal Credit Union Full time
About Hanscom Federal Credit Union

Hanscom Federal Credit Union is a dynamic organization that values its members and employees. We are committed to delivering exceptional service and fostering a culture of innovation, collaboration, and engagement.

Job Summary

We are seeking a highly skilled and experienced VP, Operations to join our team. The successful candidate will be responsible for managing the Deposit Operations & Card Services teams, overseeing record retention records, and ensuring compliance with internal policies and external regulations.

Key Responsibilities
  • Manage and develop a high-performing team of Deposit Operations & Card Services staff
  • Oversee the maintenance of credit union records, including master signature card files, trust documents, and business documents
  • Coordinate with other departments and outside agencies to ensure proper action and follow-up on bond loss claims and abandoned property
  • Lead or participate in organization-wide initiatives and projects, ensuring proper change management and communication
  • Provide operational support to all credit union staff, serving as an information resource for system problems and member issues
  • Ensure operational integrity by monitoring adherence to internal policies and procedures, and external regulations
Requirements
  • 10-12 years of experience in operations management
  • Strong leadership qualities, with a big picture and pragmatic approach
  • Demonstrated capability and passion for developing talent and a culture of innovation, collaboration, and engagement
  • Excellent analytic, organization, presentation, and facilitation skills
  • Ability to prioritize workload and work independently
  • Strong decision-making and problem-solving skills
  • Strong written and verbal communication skills
What We Offer
  • A full-time, permanent position with an annual bonus program
  • Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits
  • A flexible hybrid work schedule environment
  • Opportunities for career growth and development