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Parts Operations Supervisor

2 months ago

Somers Point, New Jersey, United States BISHS RV INC Full time
Job Overview

Primary Goals:

  • Enhance Customer Experience: Foster a robust customer-focused atmosphere for retail clients as well as the sales and service teams.
  • Achieve Performance Targets: Anticipate, monitor, and evaluate objectives to assess success and modify strategies as necessary.
  • Develop a High-Performing Team: Recruit, train, mentor, and hold all parts personnel accountable, emphasizing the development of future leaders.
  • Optimize Inventory Management: Balance various business sectors and their parts requirements while ensuring cost efficiency through inventory analytics.
  • Boost Profitability: Enhance profitability through increased sales, gross profit, financial management, and regular inventory assessments.
  • Collaborative Team Leadership: Guide a cross-functional team dedicated to transforming the customer experience while fostering a positive team culture.

Key Responsibilities:

  • Inventory Balance: Identify and introduce new parts for stock while phasing out non-performing items and ensuring optimal inventory turnover.
  • Inventory Oversight: Perform regular cycle counts to maintain accurate inventory and bin organization, preventing issues with policy and obsolete items.
  • Customer Care: Address customer inquiries effectively, ensuring their needs are met while managing the financial aspects of the Parts Department.
  • Accountability: Prepare to engage in dealership and departmental meetings with solution-focused insights.
  • Market Expansion: Drive sales growth by analyzing market trends, customer preferences, and competitor activities.
  • Team Development: Cultivate a Parts Department that prioritizes attracting top talent, ongoing training, and consistent performance accountability.

Required Skills and Competencies:

  • Parts Management Expertise: Proven experience in managing a high-volume retail department within the RV, automotive, marine, or power sports sectors is highly desirable.
  • Organizational Skills: Demonstrated success in evaluating and optimizing the layout and structure of a retail department, with adaptability as needed.
  • Effective Communication: Strong communication abilities with experience in explaining parts and accessory options, building rapport with clients, and collaborating with colleagues.
  • Analytical Thinking: Capacity to navigate complex and multifaceted situations with positive results.
  • Educational Background: A bachelor’s degree or relevant professional experience is advantageous.
  • Attention to Detail: Ability to be meticulous, organized, and precise in all tasks.
  • Process Orientation: Proven track record of adhering to and adapting processes while ensuring team accountability for outcomes.

Expected Outcomes:

  • Customer Satisfaction: Achieve a customer satisfaction rating of 90% or higher and an NPS score exceeding 70% through a customer-centric approach.
  • Inventory Efficiency: Maintain four or more inventory turns annually.
  • Policy Compliance: Ensure less than 2% write-off from cycle counts and year-end inventory evaluations.
  • Operational Efficiency: Demonstrate year-over-year improvement in the duration an RV remains in service.
  • Bin Accuracy: Achieve 100% accuracy in bin location management.
  • Labor Efficiency: Increase gross profit generated per labor dollar invested.

Resources Available:

  • Access to a skilled team of peers for coaching and constructive feedback.
  • Multiple distributors and OEMs for procurement support.
  • Dedicated vendor representatives for product and administrative assistance.
  • Industry-leading custom software solutions to streamline workflow.
  • A dedicated research team for ongoing support.

Cultural Alignment:

  • Exhibit a customer-focused mindset.
  • Demonstrate behaviors that align with the company's vision, mission, and values.
  • Commit to continuous improvement and operational excellence.

About Us:

Bish's RV is among the largest family-owned RV dealerships in the nation, committed to delivering quality products and services that surpass customer expectations while creating a welcoming environment.

Our organization is currently experiencing significant growth, with further expansion anticipated. The potential for career advancement within our company is exceptional, and our commitment to employee success is unmatched.

We seek high achievers who set ambitious goals for themselves and are prepared to invest the effort required to reach them. Our company is driven by goals and maintains a high-performance culture, distinguishing ourselves by being "Different with a Purpose." Our culture is founded on three core values: Authenticity, Enjoyment, and Results-Driven.

Employee Benefits:

  • Comprehensive benefits package, including medical, vision, dental, and additional supplemental coverages.
  • 401K plan with a 5% match.
  • Employee discounts available.
  • Company-funded life insurance.
  • Gym membership reimbursement.
  • Opportunities for career advancement.
  • Annual incentive trip for top performers.
  • RV borrowing program.
  • A supportive team culture.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish's RV honors military service members, veterans, and their families by fostering a military-friendly workplace. Many positions within our organization are transferable from previous military roles.