Customer Retention Specialist

3 days ago


West Springfield, Massachusetts, United States Balise Auto Full time
About the Job

We are seeking a highly skilled Customer Retention Specialist to join our Balise Service team. In this role, you will be responsible for ensuring exceptional customer experiences and driving revenue growth through strategic relationships with our clients.

Key Responsibilities
  • Manage client relationships and develop strategies to increase customer loyalty.
  • Schedule appointments and provide excellent customer service.
  • Collaborate with Service Advisors & Parts department to resolve client inquiries.
  • Upsell services to clients and promote value-added offerings.
  • Maintain accurate records and reports to track client interactions.
Requirements
  • Proven experience in customer-facing roles.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic computer skills and proficiency in CRM software.
  • Familiarity with automotive industry products and services.
What We Offer
  • Competitive salary: $55,000 - $75,000 per year based on experience.
  • Benefits package including health, dental, life, and disability insurance.
  • 401(k) with company match and flexible spending accounts.
  • Paid time-off and professional development opportunities.


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