Customer Service Associate

4 days ago


Springfield, Massachusetts, United States Big Y Full time
Job Description:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. This role is responsible for providing exceptional customer service, resolving issues, and ensuring a positive shopping experience for our customers.

Responsibilities:
  • Provide World Class customer service and exceed customer expectations
  • Represent Big Y by working together with fellow employees to deliver an exceptional customer experience
  • Oversee and direct workflow of customer service employees
  • Operate a register as needed and accurately handle and secure all monies, funds, and other media

As a Customer Service Specialist, you will be the face of Big Y and play a critical role in creating a positive and engaging environment for our customers. You will work closely with management to ensure operational and customer service goals are met, and collaborate with colleagues to achieve sales objectives and goals.

Requirements:
  • Must project a clean and professional appearance
  • Must be a team player with a positive attitude and businesslike conduct
  • Ability to operate within Company policies, procedures, and standards
  • Ability to work a flexible schedule in accordance with the needs of the store

We offer a competitive salary of approximately $45,000 - $55,000 per year, depending on experience, and a comprehensive benefits package that includes health insurance, paid time off, and opportunities for career growth and development.


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