Business Systems Analyst

1 week ago

Washington, Washington, D.C., United States Koniag Data Solutions, LLC Full time
Job Summary

Koniag Data Solutions, LLC, a Koniag Government Services company, is seeking a Business System Analyst with a Secret Clearance to support KDS and our government customer in Washington, DC.

Key Responsibilities
  • Work with the Information Management Office (IMO) to facilitate support to all personnel by tracking support requests, initiating Army Enterprise Service Management Platform (AESMP) tickets as needed, and supporting the IMO in ensuring that requested support is provided in a timely manner.
  • Support timely resolution and escalation of issues coordinating with applicable POCs, initiating service tickets, coordinating with stakeholders, and local NECs to facilitate resolution of issues.
  • Support service desk management by monitoring and managing communication channels to ensure prompt identification and response to end users' issues.
  • Coordinate with IMO to manage the IT mailbox, track IT taskers, and contribute to the development of the CIO presentations and IT monthly report by using metrics from IT support.
  • Support collection and compilation of IT related metrics and development of reports.
  • Support the OCIO/IMO in collecting data and responding to taskers and RFIs.
  • Maintain a knowledge base and self-help tools to support end user self-help and education.
  • Support IT education and training of the workforce.
  • Support establishment and maintenance of effective IT/SM capabilities, processes, and procedures to ensure availability, performance, and security of IT services and infrastructure across the Enterprise.
  • Develop SOPs for IT/SM in both NIPR and SIPR domains
  • Support development of IT policy, continuous process improvement, and process automation.
  • Broad support to IT/SM to sync with other Network Enterprise Centers (NECs) and other administrative support services such as human resources, security, and facilities/property management to ensure the efficient functioning of the workforce
  • Support CMH OCIO/IMO in coordination with property management and security as applicable.
  • Support onboarding personnel (network access), managing IT equipment inventory, accounts, and providing secure access to information.
  • Support IT procurement compliance, management, and tracking processes.
Requirements
  • Current active Secret Security Clearance
  • Possess at least three years of documented proven experience in Business Systems management, Administrative Asst, and/or Facility Staff Support.
  • Proficient in analyzing complex systems, identifying pain points, and proposing effective solutions.
  • Skilled in eliciting and documenting requirements from diverse stakeholders.
  • Excellent customer service, attention to detail, communication and documentation skills.
  • Must be a team player and willing to work "outside the box" to get things done as needed.
  • Experience working in an IT Service Desk environment helpful but not necessary.
  • Bachelor's degree desirable but not necessary
Working Environment

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate.

The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.

The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.

The incumbent must occasionally lift and/or move up to 25 lbs.

Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Equal Employment Opportunity Policy

The company is an equal opportunity employer.

The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law.

We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at heaven.wood@koniag.com or by calling 555-555-5555 to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies.

As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions.

KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery.

We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities.

For more information, please visit www.koniag.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

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