Assistant Operations Supervisor

4 weeks ago


Lincoln, Maine, United States Global Medical Response Inc Full time

We are seeking a highly skilled and experienced Emergency Medical Operations Lead to join our team at Global Medical Response Inc. Our mission is to provide compassionate, quality medical care to those in need, and we are committed to delivering exceptional service to our patients and communities.

The Assistant Operations Supervisor performs all EMT/Paramedic duties in addition to overseeing field personnel and making supervisory-level decisions which involve staffing and allocation of resources within established policy and procedure.

  • Deliver high quality patient care and customer service within the prescribed scope of practice, established protocols, and company policies.
  • Serve as a leader and role-model to field personnel when responding to emergency and non-emergency calls.
  • Provide guidance and leadership to field crews as directed by the Operations Supervisor.
  • Oversee employee task performance and serve as an advisor for decisions requiring interpretation of clinical delivery and company policies while in the field.
  • Take corrective action when necessary, with limited disciplinary authority after consultation with the Operations Supervisor.
  • Assist with scheduling, assigning, and reviewing the work of field personnel.
  • Maximize unit hours by continuously monitoring the schedule and operation via radio communication and in the field.
  • Ensure that ambulance calls are completed in an efficient and safe manner.
  • Verify that units are clean, stocked, and in working order; verify that buildings and grounds are clean and well kept.
  • Ensure that all necessary patient care and billing documentation is completed accurately and within specified timeframes.
  • Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
  • Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
  • Assist with and engage in the recruitment and training of new employees.
  • Develop and maintain positive relationships with patients, customers, stakeholders, peers, and members of the medical community.
  • Assist the Operations Supervisor with various tasks as needed.
  • Perform other duties as assigned.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.



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