IT Support Specialist

2 weeks ago

Sioux Falls, South Dakota, United States POET Full time
About POET

POET is a leading producer and marketer of bioethanol and bio-based products. Our mission is to be good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as humanly possible.

Job Summary

In POET Information Technology (IT), we proactively deliver a high level of service to empower our business units to create more value for POET. We work closely as a team, in a fun, fast-paced, changing environment to plan, execute and support IT initiatives.

Key Responsibilities
  • Provide first-level technical support and guidance to users by responding to inquiries, troubleshooting and resolving problems for all software and hardware issues.
  • Escalate and dispatch appropriate IT personnel as needed.
  • Communicate technical issues with team members to research and implement solutions.
  • Document inquiries and resolutions in the Help Desk trouble ticketing system.
  • Communicate all changes to appropriate IT management.
  • Keep skills in relevant technologies up to date and take steps to constantly improve those skills.
Requirements
  • Working knowledge of Windows-based computer systems, computer hardware and software applications; local area networks.
  • Specific knowledge and experience with Windows Operating system-based PCs and laptops.
  • Familiarity with TCP/IP protocols, phone and network servers as well as other related hardware.
  • Ability to troubleshoot hardware and software problems.
  • Install and upgrade hardware and desktop software.
  • Ability to establish and maintain effective working relationships with supervisors, peers, and other team members.
  • 1-3 years of experience supporting the above competencies.
  • Valid Driver's License.
  • Willing to travel with occasional overnight stays.
  • Associate's degree in a technical field or equivalent experience.
  • Knowledge in Microsoft Office Suite and the ability and willingness to learn new software applications.
  • Excellent organizational, time management, and communication skills as well as the ability to adapt to change.
Growth Opportunities within POET

At POET Information Technology, we believe in recognizing team member contributions as they add value to the organization. We help you own your professional development to grow your career at POET across departments within IT or across business units within POET. New team member titles and pay are determined considering their qualifications.

Work Environment

Culture is king at POET. We're all on the same team. We always communicate. And we park our egos at the door. These aren't just slogans on our walls. It's our code.

This position is largely self-directed and requires understanding of company policy, procedures, and values.

Team members will be required to adhere to all safety requirements in all work environments.

This position operates in an office environment.

Some travel required for this position including occasional overnight stays.

Specific physical requirements may include:

  • Sitting for approximately 90% of the time while working on a personal computer.
  • Occasionally lifting weights of fifty (50) pounds or less.

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