Customer Service Representative

4 weeks ago


Phoenix, Arizona, United States Arizona Department of Economic Security Full time
Customer Service Representative Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, assessing their needs, and connecting them with the resources they require.

Key Responsibilities:
  • Greet clients and assess their purpose of visit
  • Make referrals to DES and community resources
  • Register applications and check for prior client history
  • Manage a high volume of incoming calls
  • Direct clients and information to the assigned case manager
  • Open, date stamp, and distribute mail
  • Prepare cases for transfer and out of the office
Requirements:
  • Knowledge of program rules, policies, and procedures
  • Utilization of office equipment
  • Business English, spelling, and grammar
  • Customer service technique and problem resolution techniques
  • Basic knowledge of computer software programs
Benefits:
  • Affordable medical, dental, and life insurance plans
  • Participation in the Arizona State Retirement System (ASRS)
  • 10 paid holidays per year
  • Vacation time accrued at 4.00 hours bi-weekly
  • Paid parental leave
  • Sick time accrued at 3.70 hours bi-weekly
  • Deferred compensation plan
  • Wellness plans
  • Tuition reimbursement
  • Stipend opportunities
  • Infant at work program
  • Rideshare and public transit subsidy

We offer a comprehensive benefits package and a supportive work environment. If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.



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