Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, assessing their needs, and connecting them with the resources they require.
Key Responsibilities:- Greet clients and assess their purpose of visit
- Make referrals to DES and community resources
- Register applications and check for prior client history
- Manage a high volume of incoming calls
- Direct clients and information to the assigned case manager
- Open, date stamp, and distribute mail
- Prepare cases for transfer and out of the office
- Knowledge of program rules, policies, and procedures
- Utilization of office equipment
- Business English, spelling, and grammar
- Customer service technique and problem resolution techniques
- Basic knowledge of computer software programs
- Affordable medical, dental, and life insurance plans
- Participation in the Arizona State Retirement System (ASRS)
- 10 paid holidays per year
- Vacation time accrued at 4.00 hours bi-weekly
- Paid parental leave
- Sick time accrued at 3.70 hours bi-weekly
- Deferred compensation plan
- Wellness plans
- Tuition reimbursement
- Stipend opportunities
- Infant at work program
- Rideshare and public transit subsidy
We offer a comprehensive benefits package and a supportive work environment. If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.
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