Site Reliability Engineer
5 days ago
Job Title: Site Reliability Engineer
Job Summary:
We are seeking a highly skilled Site Reliability Engineer to join our team at Brooksource. As a Site Reliability Engineer, you will be responsible for ensuring the stability, scalability, and performance of our technology solutions by managing infrastructure, automating processes, and resolving system issues to minimize downtime and optimize customer experience.
Key Responsibilities:
- Partner and collaborate with application engineering, observability, and other support teams to prioritize, address, and drive the resolution of issues and incidents that impact customer pickup or delivery domains.
- Drive root-cause analysis of critical business and production issues to prevent future occurrences and review/approve potential solutions.
- Lead Major Incident calls impacting the Pickup Fulfillment domain and provide clear, timely updates on status of service restoration to key stakeholders.
- Work with engineering teams to continuously implement and improve reliable and speedy build environments.
- Increase automation to improve efficiency and quality.
- Ensure traceability, observability, and retrievability of system behavior.
- Build logging, monitoring, and alerting systems to identify bottlenecks and assist with debugging, analysis, and optimization in cloud, on-prem, and store environments.
- Craft solid and clearly explained designs, playbooks, and documentation.
- Participate in an off-hours on-call rotation and perform periodic off-hours work during maintenance windows.
Requirements:
- Bachelor's Degree in Computer Science/Engineering or related field.
- 4+ years of experience in cloud SRE/DevOps/Infrastructure or related fields.
- 4+ years of experience working with databases, web applications, and micro-services, event-driven applications, messaging systems, REST APIs, and integrations, cloud, support tools, observability, and containerization technologies.
- Knowledge of Java, Spring Boot, Microservices, Kafka, Cassandra, and SQL Server.
- Proficiency in scripting languages such as Python/Shell scripting.
- 1 year of experience managing System Observability tools (DynaTrace, ELK, PagerDuty, Datadog, Azure Monitor, Grafana, etc).
- Hands-on experience with GitActions for CI/CD automations.
- Knowledge of Linux architecture, security, administration, performance monitoring/tuning, troubleshooting, and production operations.
- Demonstrated skill in working in an Agile environment.
- Demonstrated skill in working with multi-location global teams.
- Proven ability to think and contribute at the strategic level.
- Demonstrated knowledge of eCommerce, Fulfillment, or Retail Technology solutions.
- Demonstrated written, oral, and presentation/public speaking communication skills.
Desired Previous Experience/Education:
- Master's Degree or PhD in computer science, information systems, or related field.
- 4+ years of experience in designing/working in high volume eCommerce applications.
- 2+ years of experience configuring and managing cloud infrastructure (Azure, AWS, GCP).
- 1 year of experience with technologies such as Apache Kafka, Azure Cosmos DB, Apache Cassandra, Ansible, Terraform, Docker, and Kubernetes.
- Experience with Nginx, HAProxy, Squid.
- Experience with CI/CD pipelines using tools such as Jenkins, Spinnaker, Azure DevOps, TeamCity, etc.
- Proficient in implementing and managing RoyalTS or similar cross-platform remote management solutions, ensuring secure and efficient remote access and system administration across diverse environments.
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