Service Delivery Expert

3 days ago


Phoenix, Arizona, United States Paychex Full time
About the Role

As a Service Delivery Expert at Paychex, you will play a crucial role in ensuring that our clients receive world-class service. Your primary responsibilities will include:

• Delivering high-quality service to Paychex clients via various channels
• Following up on outstanding items to ensure completion in accordance with Service Level Agreements
• Developing and maintaining an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
• Identifying opportunities for process improvement and collaborating with leaders to implement changes
• Demonstrating intermediate skill level with systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS
• Documenting all interactions
• Serving as a mentor for less experienced teammates
• Performing data input with strong prioritization and organization

Salary Range
The estimated starting base pay range for this position is $20/hourly, reflecting our commitment to providing competitive compensation and benefits to our employees.

Qualifications
While a Bachelor's Degree is preferred, we encourage candidates from diverse backgrounds to apply. Your ability to learn quickly, think critically, and communicate effectively will serve you well in this role.


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