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Salesforce Business Solutions Analyst

2 months ago

Lisle, Illinois, United States Koch Industries Full time
About the Role

We are seeking a highly skilled Salesforce Business Analyst to join our team at Koch Industries. As a key member of our organization, you will be responsible for providing day-to-day support on all Salesforce systems, managing regional reporting requirements, and driving the implementation of CRM Analytics solutions.

Key Responsibilities
  • Support the existing Salesforce solutions within CRM Analytics and other applications for Sales Cloud, Service Cloud, and Experience Cloud.
  • Manage the queue to provide prompt support to end users, including consulting with the ecosystem to resolve issues and address questions regarding the various Salesforce systems.
  • Build and maintain relationships with corporate and regional stakeholders, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs, and system capabilities on a global level.
  • Configure and customize Salesforce CRM Analytics applications to meet specific business requirements, leveraging features such as SAQL, dataflows, and recipes.
  • Collaborate regularly with other Business Systems Analysts and Application Solution Consultants on cross-functional requests and solutions.
  • Support Project Managers in planning, execution, and management of project deliverables and risks.
Requirements
  • Bachelor's degree in Business Systems, Computer Science, Business Administration, or equivalent work experience.
  • System experience with Basic Salesforce admin or equivalent certification.
  • 3+ years' experience handling elements of software implementations and using a combination of SAP, Salesforce, and/or MuleSoft type of systems.
  • Proficient level experience in MS Office Applications, Visio, and Jira.
Preferred Qualifications
  • Project coordination skills.
  • Salesforce Advanced Admin certification.
  • Salesforce certification in Tableau CRM.
  • Experience with Sales Cloud, Service Cloud, Experience Cloud, and B2B Commerce Cloud, Einstein, ServiceNow, or a similar ITSM tool.
About Koch Industries

Koch Industries is a diverse and dynamic organization that values diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers, and we strive to create a work environment that enables our employees to unleash their potential while creating value for themselves and the company.

We offer a comprehensive benefits package, including medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave, and adoption assistance.