Senior Operations Manager
2 days ago
As a Senior Operations Manager at Scenthound, you will be responsible for driving membership sales through health and wellness education, maintaining a knowledgeable team that prioritizes dog wellness and safety, and providing leadership, guidance, and mentorship for the Scenter employees. You will also be responsible for driving employee development through leadership, training, and performance reviews, upholding quality standards through hands-on participation, employee audits, and training, and promptly and accurately communicating information from upper management to your team.
Requirements:
Management experience, customer service experience (retail, restaurant), strength to lift up to 70 pounds, stamina to stand for long periods of time, reliable transportation, and willingness to work in a smoke-free environment are required. A confident manager who leads with integrity, honesty, and compassion is also necessary. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover. We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.
Skills and Abilities:
Effective communication with team members and dog parents, leadership, coaching, mentorship, recruiting, hiring, and creating a happy and effective team, problem-solving, attention to detail, time-management, computer/technology proficiency, and accountability are essential skills and abilities for this role.
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