Client Service Representative

3 weeks ago


Bellevue, Washington, United States Safelite Full time

Safelite seeks a skilled Customer Experience Agent to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional customer experiences from the moment they walk into our shop or call us.

Salary and Benefits

  • We offer a competitive salary of $25/hour, plus benefits that include medical, dental, and vision coverage, a 401(k) plan with company matching, and paid time off.

Key Responsibilities

  • Manage incoming calls, emails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
  • Process administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
  • All other duties as assigned.

What We're Looking For

  • High School Diploma/GED/Equivalent required.
  • Experience: 1-3 years telephone operations or business administration experience required.
  • Ability to provide world-class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.

About Safelite

  • We are a leading provider of vehicle glass repair and replacement services, serving customers across the United States.


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