Product Support Engineer

3 weeks ago


Roswell, New Mexico, United States Abb Holdings Inc Full time
About the Role

We are seeking a highly skilled Product Support Engineer to join our team at Abb Holdings Inc. As a Product Support Engineer, you will be responsible for providing technical assistance to internal and external customers, ensuring timely and cost-effective support in accordance with guidelines.

Key Responsibilities
  • Provide technical assistance to internal and external customers, ensuring timely and cost-effective support in accordance with guidelines.
  • Identify opportunities to address additional concerns and report them to the account team through local business processes.
  • Recognize technical problems and analyze them through communication with customers and remote connections to assets for a limited range of services and products.
  • Take actions to identify new Service business opportunities for Abb, in close cooperation with customer and other Abb teams.
Requirements
  • Bachelor's degree in computer science, computer engineering, mechanical engineering, electrical engineering, mechatronic engineering or related technical field required.
  • Application development experience in a high-level language desirable, but not required.
  • Interest and/or exposure in the following areas are preferred: motion control systems, IEC 61131 programming languages (ladder diagram, structured text), Windows operating systems, real-time operating systems, PC- and PLC-hardware applications, mechanical and electrical systems and physics.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.



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