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Assistant Team Lead

2 months ago

Miami, United States Lacoste Full time
About the Role

Lacoste is seeking a highly motivated and experienced Assistant Team Lead to join our retail team. As a key member of our store operations team, you will play a vital role in driving sales, improving customer service, and maintaining a high level of store presentation.

Key Responsibilities
  • Leadership:
    • Assist in leading a store team to drive sales through training and coaching.
    • Exemplify a strong work ethic and create a positive service culture.
    • Provide regular feedback and coaching to improve the team's skills and sales results.
    • Assist in recruiting and training new team members on customer service, operations, and company policies.
    • Set goals for each team member to achieve company Key Performance Indicators (KPIs).
  • Sales:
    • Lead by example to assist in achieving Lacoste's sales plans and profitability goals.
    • Assist the Store Manager in analyzing sales data to identify trends and opportunities.
    • Proactively suggest improvements to business operations based on analysis.
    • Set measurable performance standards and goals based on company expectations.
  • Customer Service:
    • Assist in creating an environment focused on the customer experience.
    • Ensure that each team member is knowledgeable about the Lacoste lifestyle.
    • Be creative in finding ways to build customer relationships and generate additional business opportunities.
    • Partner with local community groups and mall management to generate PR opportunities that showcase our brand vision.
  • Operations:
    • Assist with opening and closing of store to ensure it is ready for business.
    • Ensure that company standards are upheld in merchandising, visual presentations, housekeeping, and loss prevention.
    • Protect store assets and inventory.
    • Manage new receipts, transfers, markdowns, back stock, and fill-ins.
    Requirements and Qualifications
    • At least two years of management experience in the apparel industry with a proven track record of successfully managing a team.
    • A tenacious desire to inspire others and lead a culture of customer service champions.
    • Expertise in store operations.
    • Training, interviewing, planning, organizational, and performance management skills.
    • An entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity.
    • Technical savvy.
    • An audacious attitude.
    • A sporting spirit with a competitive edge and drive to meet goals.
    • An innovative thinker who will drive our brand forward.
    Core Values and Traits
    • Accountable:
      • Providing answers to questions.
      • Proposing solutions.
      • Integrating our role as a global economic player.
    • Collaborative:
      • Succeeding together.
      • Working together.
      • Sharing information.
      • Trusting each other.
    • Caring:
      • Respecting our people.
      • Caring for customers.
      • Different points of view.
      • Diversity.
      • Concerned by others.
    • Audacious:
      • Taking risks.
      • Being creative and innovative.
      • Following the less taken path.
      • Creating value.
    • LACOSTE:
      • Understanding the brand.
      • Being enthusiastic, passionate, and optimistic.
      • Being sincere, yourself, and honest in relationships.
      • Gentleness, harmony.