Broadband Network Technician
2 weeks ago
The City of Dayton is seeking a highly skilled Broadband Technician to join our technical operations team. As a key member of our team, you will be responsible for the day-to-day operations, support, and maintenance of our broadband optical distribution network.
Key Responsibilities- Provide exceptional customer service and support to internal and external customers
- Install, test, and troubleshoot DayNet broadband services
- Install fiber optic cables using standard tools and machinery, including boring equipment and vibrating plows
- Utilize network tools and troubleshooting knowledge to resolve network problems
- Resolve issues at installation and on scheduled service calls from OLT to ONT
- Resolve issues post-installation and on scheduled service calls with subscriber network issues
- Educate customers regarding use of installed products and explain waivers, agreements, customer release forms, charges, and billing
- Determine customer's current service levels and inquire about customer preferences and needs; recommend service upgrades or additional products
- Resolve or escalate customer complaints, as appropriate
- Work with Broadband Analyst to plan daily routes; requisition equipment and supplies, stock City vehicle
- Meet scheduled appointment windows
- Complete work orders and other documentation on paper and/or by mobile device
- Represent City to collect equipment; secure appropriate signatures
- Use small hand tools, power tools, PON meters, fusion splicers, and other test equipment
- Maintain and secure City truck and equipment
- Work on regularly scheduled days, as well as unscheduled days and beyond regular work hours as required
- Requires the availability for call out, including some mandatory overtime
- May require weekend and holiday work when necessary
- When applicable, install, rearrange, and reconnect fiber-optic service drops at MST or building terminals
- Serve as a backup to any member of the Technical Operations team as required
- Perform other duties as assigned
- Ability to communicate and interact effectively with members of the public and co-workers
- Skill in effective oral and written communication
- Skill in the use of standard office equipment and software
- Ability to exercise sound judgment in making critical decisions
- Skill in resolving customer complaints and concerns
- Skill in completing assignments accurately and with attention to detail
- Ability to analyze, organize, and prioritize work while meeting multiple deadlines
- Ability to process and handle confidential information with discretion
- Ability to establish and maintain effective working relationships with the general public, co-workers, elected, and appointed officials
- Knowledge of computer, networking, and security concepts
- Knowledge of fiber-optic testing methods and procedures
- Excellent customer service and training skills
- Knowledge of basic mathematics
- Knowledge of basic electronics
- Ability to work independently and with a team
- Industry standard fiber fusion related tools and equipment
- ODTR fiber testing equipment
- Vibrating plow and small boring devices
- General hand tools
- Ability to read, write, speak, and comprehend the English language
- Ability to dial, speak, and hear using commercial/mobile telephones
- Ability to use a computer for a prolonged period of time
- Ability to remain seated for long periods of time
- May be required to carry, hold, lift, pull, or push items or supplies with a maximum weight of 50 pounds
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