Broadband Network Technician

2 weeks ago


Dayton, Texas, United States City of Dayton Full time
Job Summary

The City of Dayton is seeking a highly skilled Broadband Technician to join our technical operations team. As a key member of our team, you will be responsible for the day-to-day operations, support, and maintenance of our broadband optical distribution network.

Key Responsibilities
  • Provide exceptional customer service and support to internal and external customers
  • Install, test, and troubleshoot DayNet broadband services
  • Install fiber optic cables using standard tools and machinery, including boring equipment and vibrating plows
  • Utilize network tools and troubleshooting knowledge to resolve network problems
  • Resolve issues at installation and on scheduled service calls from OLT to ONT
  • Resolve issues post-installation and on scheduled service calls with subscriber network issues
  • Educate customers regarding use of installed products and explain waivers, agreements, customer release forms, charges, and billing
  • Determine customer's current service levels and inquire about customer preferences and needs; recommend service upgrades or additional products
  • Resolve or escalate customer complaints, as appropriate
  • Work with Broadband Analyst to plan daily routes; requisition equipment and supplies, stock City vehicle
  • Meet scheduled appointment windows
  • Complete work orders and other documentation on paper and/or by mobile device
  • Represent City to collect equipment; secure appropriate signatures
  • Use small hand tools, power tools, PON meters, fusion splicers, and other test equipment
  • Maintain and secure City truck and equipment
  • Work on regularly scheduled days, as well as unscheduled days and beyond regular work hours as required
  • Requires the availability for call out, including some mandatory overtime
  • May require weekend and holiday work when necessary
  • When applicable, install, rearrange, and reconnect fiber-optic service drops at MST or building terminals
  • Serve as a backup to any member of the Technical Operations team as required
  • Perform other duties as assigned
Requirements
  • Ability to communicate and interact effectively with members of the public and co-workers
  • Skill in effective oral and written communication
  • Skill in the use of standard office equipment and software
  • Ability to exercise sound judgment in making critical decisions
  • Skill in resolving customer complaints and concerns
  • Skill in completing assignments accurately and with attention to detail
  • Ability to analyze, organize, and prioritize work while meeting multiple deadlines
  • Ability to process and handle confidential information with discretion
  • Ability to establish and maintain effective working relationships with the general public, co-workers, elected, and appointed officials
  • Knowledge of computer, networking, and security concepts
  • Knowledge of fiber-optic testing methods and procedures
  • Excellent customer service and training skills
  • Knowledge of basic mathematics
  • Knowledge of basic electronics
  • Ability to work independently and with a team
Equipment Used and Maintained
  • Industry standard fiber fusion related tools and equipment
  • ODTR fiber testing equipment
  • Vibrating plow and small boring devices
  • General hand tools
Essential Skills
  • Ability to read, write, speak, and comprehend the English language
  • Ability to dial, speak, and hear using commercial/mobile telephones
  • Ability to use a computer for a prolonged period of time
  • Ability to remain seated for long periods of time
  • May be required to carry, hold, lift, pull, or push items or supplies with a maximum weight of 50 pounds


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