Field Service Technician II
2 weeks ago
Aventiv Technologies, LLC is seeking a highly skilled Field Service Technician II to join our team. As a Field Service Technician II, you will be responsible for maintaining and repairing telecommunication equipment, associated computers, networking, and electronic equipment, as well as installing all Securus' products, features, and equipment.
Key Responsibilities- Repair, maintain, and install telecommunications hardware, associated LAN/WAN/networking hardware/software, and various electronic equipment and wiring per specifications, codes, standards, and operational procedures in correctional facilities.
- Repair/installs phones, kiosk, video terminals, WAP's, tablets, and other required equipment within correctional facilities within assigned area of responsibility.
- Maintain and provide operations support for site surveys, pre-bid meetings, and/or sales conferences.
- Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information.
- Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution.
- Required to assist in educating and training Securus customers, providing information to technical support, and following direction given on Securus products & services.
- Provide administrative services on an as-needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation, and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required.
- Maintains inventory of equipment and tools.
- Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop, etc.).
- Demonstrate a proficient understanding of the customers' service needs and work to improve the operation of their facility with regard to all of Securus products such as: Incarcerated Calling System, Video Visitation, Kiosk, and/or Tablets.
- Working knowledge and the ability to learn of all applicable practices, standards, and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment).
- Ability to work all tasks to completion with a high sense of urgency and the highest work quality.
- Negotiates alternatives means of resolving issues and escalates issues when necessary.
- Responds to requests from management and customers via phone, e-mail, and/or with reporting.
- Adheres to Field Service Standards and all Company policies.
- Must be able to pass multiple in-depth background checks.
- Self-starting, able to self-train on telephony-based product line.
- Excellent ability at multi-tasking, setting priorities, and tracking issues concurrently.
- Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians, and management.
- Experience in conduit bending (EMT and Rigid).
- Microsoft Certifications (A+, N+, MCSE, etc...).
- Cisco Certifications (CCNA, etc...).
- Electronics/Electrical Certification or Degree.
- 6 years or more of related experience.
- Wireless technology experience.
- Fiber termination experience.
Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping, and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Benefits- $24.89-$28.37/hour (depending upon experience).
- Health Insurance.
- 401(k).
- Disability.
- Life Insurance.
- Paid Time Off.
- Voluntary Benefits.
- Cell Phone Allowance.
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