House Manager Position
4 weeks ago
Job Type: Part-time
Description:
Milwaukee Repertory Theater seeks a highly skilled and organized House Manager to oversee the operation of all performances and special events in our three onsite theater venues. As a Front of House representative, you will be responsible for creating a welcoming, safe, and comfortable environment for guests that reflects the mission and vision of Milwaukee Rep.
Key Responsibilities:
- Lead and support Front of House staff to provide a smooth and superior guest experience
- Ensure the safety of all guests during pre-performance/event, performance, and guest egress
- Prepare the theater and lobby spaces prior to each performance/event
- Ensure cleanliness and timely maintenance of all Front of House areas prior to guest arrival times
- Monitor displays and furniture in the lobbies
- Provide general performance support for special events, community engagement activities, and Marketing needs
- Accurately and appropriately convey guest feedback
- Complete and submit necessary show reports
- Oversee daily distribution/reconciliation of cash bank (gift shop) and ensure deposits are secure at all times
- Attend mandatory Front of House trainings and meetings
Requirements:
- High School diploma (or GED); college experience preferred
- Experience working in customer service supervisory positions, ideally in special events or the performing arts
- Must be computer literate and familiarity with Microsoft Office Products in a PC environment is ideal
- Must possess excellent customer service skills
Milwaukee Rep Values Employees Who:
- Communicate well with a diverse group of colleagues
- Demonstrate an aptitude and eagerness to learn new skills and processes when necessary
- Solve problems and engage in creative thinking about challenges individually and in a group environment
- Are able to accept and incorporate feedback
- Have excellent interpersonal, teamwork, and diplomacy skills and ability to be self-directed and take initiative
- Demonstrate an understanding of historical and institutional racism in the American theater and/or a willingness to commit to learning and to the mission, vision, and values of the theater in areas of Equity, Diversity, and Inclusion efforts both in the workplace and in our community
Salary: $15.75/hour
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