Assistant General Manager

4 weeks ago

Milwaukee, Wisconsin, United States Gorman & Company Full time
Job Summary:

The Assistant General Manager is a key member of our management team, responsible for assisting in the management and supervision of day-to-day front and back of house operations of the restaurant and hotel. This role requires strong leadership and organizational skills, with a focus on providing exceptional guest service and maintaining high-quality standards.

Key Responsibilities:
  • Hire, train, and supervise restaurant team members.
  • Create a positive team atmosphere and build capability through cross-training.
  • Coach team members on how to exceed guest expectations.
  • Work with kitchen and front of house teams to ensure proper food presentation and service standards.
  • Order supplies and monitor inventory levels.
  • Maintain budget and demonstrate sound financial management.
  • Effectively forecast restaurant needs and adjust priorities as business demands change.
  • Total receipts and balances against sales, cash, and deposit receipts.
  • Provide exceptional guest service and handle guest complaints in a friendly and calm manner.
  • Work cooperatively with the attached hotel, Brewhouse Inn & Suites.
  • Proficiency in using computer software to monitor inventory, track staff schedules, and perform other record-keeping tasks.
  • Assist in planning regular and special events.
  • Maintain and enforce company and hotel standard operating policies, procedures, and manuals.
  • Ensure the highest quality control of in-room, public area, and guest service standards.
  • Operations liaison/coordinator between Front Office, Housekeeping, Maintenance, Valet, Restaurant, and Sales/Event functions.
  • Monitors BEO functions, staffs accordingly, processes banquet event consumption and banquet checks post-event.
  • Administrator of credit card processing, including user maintenance and reconciliation.
  • Responsible for coordinating grease trap cleaning and pest control with the Chief Engineer.
  • Submits and follows up on repair work orders to maintenance.
  • Position requires primarily working weekends, some nights, and holidays.
  • Other duties as assigned by General Manager.
Requirements:
  • Degree in restaurant management or equivalent education and experience.
  • Three years of experience in a management position.
  • Strong organizational skills and attention to detail.
  • Effective problem-solving skills.
  • Ability to handle pressure with poise and finesse.
  • Positive attitude, outgoing, and friendly personality.
  • Strong leadership and a professional image.
  • Available to work weekends and nights - primarily will work weekends, some nights, and holidays required. Flexibility a must.
  • Guest service-centered leadership attitude.
Benefits:
  • Competitive salary starting at $65,000.
  • Full benefits - medical, dental, vision, life, short/long-term disability, flex spending, and more.
  • 18 days of Paid Time Off.
  • Paid Holidays.
  • 401k + 6% Match.
About Gorman & Company:

Gorman & Company is a trusted partner in the community, specializing in downtown revitalization, the preservation of affordable housing, workforce housing, and the adaptive reuse of significant historic buildings. We are an Equal Employment Affirmative Action Employer.

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