Commercial Clerk in Customer Service Specialist

4 weeks ago


Red Hill, Pennsylvania, United States Emerald Enterprises Full time

Job Summary

Emerald Enterprises is seeking a highly skilled Commercial Clerk in Customer Service to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients, ensuring their satisfaction and loyalty.

Key Responsibilities

  • Provide timely and effective communication with customers to resolve their inquiries and concerns.
  • Coordinate with customers to schedule maintenance and maintenance contracts.
  • Process customer inquiries and respond to their needs in a professional and courteous manner.
  • Prepare and process orders, as well as provide necessary spare parts for service assignments.
  • Conduct customer satisfaction surveys to ensure high levels of customer satisfaction.

Requirements

  • Completed commercial training or equivalent experience.
  • Excellent communication and customer service skills.
  • Reliable, service-oriented, and independent work style.
  • Proficient in MS Office and ERP systems.
  • Fluent in German and good knowledge of English.

What We Offer

  • A motivated and dynamic work environment.
  • Flat hierarchies and short decision-making processes.
  • High standards of professionalism and customer orientation.
  • Active support during the training period.
  • Flexible working hours.
  • A modern and vibrant company culture.


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