Banking Services Representative

3 weeks ago


Grafton, North Dakota, United States Choice Bank Full time
Job Description

The Client Services Specialist is a vital member of our team at Choice Bank. As the first point of contact for clients, this role requires excellent customer service skills and attention to detail.

Responsibilities
  • Transaction and Deposit Services: The Client Services Specialist will be responsible for processing banking transactions, including check cashing, withdrawals, deposits, and loan payments. They will also be responsible for maintaining cash handling responsibilities, using basic to moderate level mathematical skills to balance their cash drawer daily.
  • Customer Service: This role requires providing excellent customer service by acting as the first point of contact for clients, both in-person and over the phone. The Client Services Specialist will be responsible for following Premier Experience service standards to internal and external customers.
  • Sales: The Client Services Specialist will have a working knowledge of Choice Financial's systems, products, services, policies, and procedures to recommend products or services to customers that will benefit them.
  • System Support: This role requires maintaining a working knowledge of FIS Core, HORIZON Teller Software, ImageCentre, and FDM Scanning.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience preferred.
  • Skills: Excellent communication and customer service skills, attention to detail, basic to moderate level mathematical skills.

Equal Opportunity Employer

Choice Bank is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating an inclusive work environment where all employees feel valued and respected.

Disclaimer

Choice Bank is a protected veterans/individuals with disabilities employer. We are committed to providing a workplace free from discrimination and harassment.



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