Operations Director

2 days ago


Romeoville, Illinois, United States Scene 75 Romeoville Entertainment Center Full time

Job Overview

We are seeking a seasoned Operations Manager to lead our team of talented attraction operators, technicians, and customer service employees at the Scene 75 Romeoville Entertainment Center. This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment.

Key Responsibilities

  • Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service.
  • Maintain accurate records of employee attendance and performance metrics on a daily basis.
  • Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions.
  • Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies.

Requirements

  • Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment.
  • Excellent attention to detail and a commitment to operational excellence.
  • Passion for hospitality and delivering exceptional customer service.
  • Effective time management skills and the ability to prioritize tasks in a fast-paced environment.
  • Strong communication skills, with the ability to motivate and inspire a diverse team.

Benefits

  • A competitive salary of $65,000 - $80,000 per year, depending on experience.
  • The opportunity to work in a dynamic and inclusive environment.
  • A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.


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