Food Lion To Go Operations Manager
1 week ago
As a Food Lion To Go Operations Manager, you will be responsible for overseeing the daily operations of our To Go department, ensuring that our customers receive excellent service and that our team members are trained and empowered to deliver exceptional results.
Key Responsibilities:
• Manage the To Go department, including hiring, training, and developing team members
• Supervise the performance of all duties and responsibilities of team members and provide ongoing performance management and training
• Maintain effective work schedules for To Go team members to meet business traffic requirements and minimize customer inconvenience
• Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision, and Strategy
• Support the achievement of budgeted financial and operating results
• Proactively partner with department managers to ensure fresh orders, particularly those with out-of-stocks, are handled properly
• Ensure return-to-stock items are handled in a prompt and orderly manner, with the most immediate attention given to refrigerated and perishable items
• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
• Control store expenses through proper ordering, care for supplies, and equipment
• Understand and use company tools, such as financial reports, ACIS, scheduling, productivity, ordering, and business information systems
Requirements:
• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication, and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a Certified Food Safety Manager or will be required to attend company-provided training and have the ability to achieve accreditation within the first 90 days of employment
Physical Requirements:
• Stand 100% of the time with occasional walking short distances
• Ability to push or pull up 75 pounds on occasion and up to 2000 pounds using a pallet jack or float
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weather
• Have sufficient visual ability to check invoices, dates, and other written documents
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