Customer Care Associate
2 weeks ago
Location: Greenwood, IN, USA
Compensation: $16.00 per hour
Employment Type: Full Time
Benefits: Comprehensive Health Benefits | 401k Plan | Paid Time Off
About Us:
Peterman Brothers, a family-owned and operated business, has proudly served the Indianapolis community for over 35 years. Recognized as a leader in Plumbing and HVAC services, we are committed to creating a positive work environment, as evidenced by our consistent placement on the Indy Star's Top Workplaces list.
Key Responsibilities:
- Handle incoming communications via calls, emails, and texts in a dynamic, high-volume setting.
- Utilize your expertise to foster strong relationships with customers, ensuring they are informed about the benefits of our services.
- Maintain accuracy in data entry when recording customer information.
- Assist with outbound calls to fulfill company appointment requirements.
- Meet established performance standards for call availability and quality.
- Introduce and conclude discussions on active promotions and service agreements.
Ideal Candidate:
We are looking for individuals who are:
- Punctual and ready to assist customers at the start of their shifts.
- Capable of thriving in a fast-paced environment with strong organizational and problem-solving skills.
- Detail-oriented, dependable, and able to multitask effectively.
- Equipped with a high school diploma or GED equivalent.
- Motivated for personal and professional development.
Physical Requirements:
- Ability to stand and sit for extended periods and move throughout the workday.
- Strong sensory skills, including good eyesight and hearing.
- Dexterity for focused tasks requiring attention to detail.
Company Benefits:
- Competitive Compensation Package
- 401k with Generous Company Match
- Paid Personal Time Off (starting with 2 weeks)
- Health, Dental, and Vision Insurance
- Life Insurance and Voluntary Disability Plans
- Virtual Teladoc Appointments
- $250 Tool Account
- Paid Holidays and Birthday Off
- Bereavement Pay
- Professional Training and Development
- Company Events and Community Outreach
- Opportunities for Advancement and Growth
Equal Opportunity Employer: Peterman Brothers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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