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IT Support Specialist
2 months ago
We are seeking an experienced IT support specialist to join our team at Jamtek Electrical, LLC. As an IT Support Technician, you will play a critical role in ensuring the smooth operation of our technical systems.
Responsibilities:- Troubleshoot technical issues and resolve problems quickly to ensure business operations run smoothly.
- Save all files to a computer backup to prevent data loss in case of system crashes.
- Perform regular maintenance on phone systems, computer systems, computers, printers, network systems, and other technical equipment.
- Implement new technology, such as desktops and computer hardware, operating systems, software programs, and applications.
- Ensure new employees have their user accounts, company email, and appropriate security access to complete assigned tasks.
- Conduct analysis and troubleshooting via email, remote control, and telephone for customer accounts in a timely fashion.
- Determine the best solution based on customer details and issues.
- Direct unresolved issues to the next level of support personnel.
- Examine existing policies and procedures, and draft, edit, and propose new ones.
- Follow up and update customer information and status.
- Identify and suggest possible improvements in procedures.
- Maintain a positive phone demeanor and ensure customer satisfaction.
- Monitor and troubleshoot backup or other regularly scheduled customer work.
- Pass on customer feedback and suggestions to the internal team.
- Perform remote maintenance as needed.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Remove and/or set up user accounts on systems, implementing automated methods when possible.
- Respond to hardware and software support issues from employees.
- Serve as the first point of contact for customers seeking technical assistance over email or phone.
- Support and troubleshoot day-to-day technology issues for employees, including cloud applications, desktop applications, and computer hardware and/or software setup and maintenance.
- Track and update IT inventory.
- Understand and solve customer technical problems in-person or over the phone as needed.
- Walk customers through the problem-solving process.
- Work within a ticketing system to track and escalate customer problems.
- Work with technology teams to identify risks and address identified issues.
- Work with vendors to help resolve technical issues.
- Skilled in communication, time management, and organization.
- Great customer service skills and a passion for helping our business succeed.
- 2+ years of experience in a professional IT setting.
- High school diploma required, associate's degree in computer science or information technology preferred.
- Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations.
$37,400 - $53,500 yearly
