Customer Service Representative

3 weeks ago


Roanoke, Virginia, United States FedEx Full time

Customer Service Role at FedEx

As a Retail Customer Service Associate at FedEx, you will be responsible for:

  • Providing exceptional customer service by understanding each customer's individualized needs and providing solutions to meet those needs.
  • Assisting in the training of store team members to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Following instructions of supervisors and assisting other team members in performing store functions.

Hiring Requirements

To be successful in this role, you will need to have:

  • Excellent communication and interpersonal skills to effectively interact with customers and team members.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic math skills to accurately handle cash and process transactions.

Why Work at FedEx?

At FedEx, we are committed to providing our customers with the best possible service. As a Retail Customer Service Associate, you will have the opportunity to work with a dynamic team and make a real difference in the lives of our customers.



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