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Patient Services Liaison
2 months ago
We are seeking a highly skilled Patient Services Liaison to join our team at Cencora. In this role, you will play a critical part in ensuring patients receive the prescription therapies they need, while navigating access and affordability barriers.
Key Responsibilities- Provide liaison services for patients requiring high-cost retail prescription therapies, focusing on navigation of prescription-related access and affordability barriers.
- Process prior authorizations, identify and secure patient assistance, and route prescriptions to the appropriate pharmacy.
- Coordinate communication between patients, providers, staff, pharmacy, and payers.
- Provide subject matter expertise in retail pharmacy prescription access and processing.
- Identify areas for process improvement to drive improved patient access and prescription internalization.
- Serve as the primary contact for high-cost prescription access and affordability for assigned clinics.
- Maintain effective and complete communication with stakeholders and document in electronic health records, pharmacy dispensing systems, and other specified systems.
- Provide education to providers, clinic staff, and patients on the value of prescription fulfillment through the client health system pharmacy.
- Work with the internal client pharmacy to facilitate and coordinate delivery of prescriptions to patients.
- Contribute to activity tracking and KPI reporting to enable continuous quality improvement and program performance assessment.
- Participate in client and clinic meetings, contributing content and leading discussions relating to prescription access as needed.
- Support the clinic during operating hours and work extended hours when needed to ensure patients receive their medication and complete business plan objectives.
- Normally requires a minimum of two (2) years directly related and progressively responsible pharmacy technician experience.
- Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification required.
- State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements.
- Retail pharmacy technician experience 1-3 years.
- Active pharmacy technician licensure/certification in the corresponding state.
- Experience working with prior authorizations and copay assistance programs.
- Lead tech or other leadership experience a plus (not required).
- Proficiency in Microsoft Office, particularly Word and Excel.
- Ability to quickly learn other systems and programs (pharmacy dispensing software, electronic health records, etc.).
- High level of organization and high-quality communication skills.
We provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This includes support for working families, training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more.
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.
