Fiber Optic Network Specialist

2 weeks ago


Bridgeport, West Virginia, United States Citynet LLC Full time
Job Summary

Citynet LLC is seeking a highly skilled Fiber Optic Network Specialist to join our team. As an Assistant Residential Technician specializing in Fiber Splicing for Internet, Phone, and TV services, you will be responsible for ensuring seamless connectivity and service delivery to residential customers.

Key Responsibilities:

  • Install and maintain fiber optic networks in residential premises.
  • Configure and optimize internet, phone, and TV services according to company standards.
  • Perform on-site assessments to determine the optimal placement of equipment and wiring.
  • Troubleshoot and resolve technical issues related to internet connectivity, phone, and TV reception.
  • Educate customers on the use of equipment, features, and services.
  • Maintain accurate records of service calls, installations, and equipment inventory.
  • Adhere to safety protocols and guidelines while working in residential environments.
  • Collaborate with other team members and departments to ensure seamless service delivery and customer satisfaction.

Requirements:

  • High school diploma or equivalent; technical certification or degree preferred.
  • Previous experience in fiber-optic splicing, telecommunications, or related field preferred.
  • Strong technical aptitude with the ability to troubleshoot and resolve technical issues effectively.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency in using basic hand and power tools for installation and maintenance tasks.
  • Ability to climb ladders and enter crawl spaces and attics when required.
  • Valid driver's license and clean driving record.
  • Ability to lift and carry equipment weighing up to 50 pounds and work in various weather conditions.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Commitment to adhering to safety protocols and guidelines at all times.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Long term disability
  • Paid time off
  • Vision insurance


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